If you receive a defective laser pointer, please contact our customer service team immediately. We will offer you a replacement or refund to resolve the issue quickly.

The battery life of a laser pointer depends on usage frequency and power settings.
On average, the battery can last 60 to 120 minutes, but higher-power models tend to consume energy more quickly.

If the beam is not focused properly, it might be due to an issue with the focus adjustment. Try adjusting the focus ring to get a sharper beam.

Our high-power laser pointers are capable of igniting items like paper, wood, and cigarettes, demonstrating their strong burning capability.

Generally, the production time for custom products is 3-5 business days. The exact time may vary depending on the complexity of the order and customization requirements.

If the laser pointer stops working shortly after use, it could be due to a drained battery or a hardware issue. Please check the battery level or contact customer support for assistance.

The range of the laser pointer depends on the power setting. For example, high-power laser pointers can reach several kilometers, while lower-power models have a shorter range.

Most of our laser pointer models are not waterproof, so it's best to avoid exposure to water. If you need a waterproof feature, look for specifically designed waterproof models.

The color of the laser pointer does not directly affect its performance, but different colors have varying visibility in different environments. For example, green lasers are more visible in daylight.

If your laser pointer is damaged during shipping, please contact our customer service team immediately and provide your order information. We will arrange a return or replacement for you.

Once your order is shipped, we will provide a tracking number. You can use this number on the courier's website to track your package in real time.

For domestic orders, products are shipped from the nearest warehouse. We have warehouses in 14 countries, and delivery usually takes 7-15 business days. Since our products are carefully made and printed, international orders may take longer, depending on the destination.

Shipping delays can be caused by various factors, such as weather, holidays, or issues with the courier. We will make every effort to ensure your order arrives on time and keep you updated on its status.

International shipping fees vary depending on the destination, weight, and shipping method. You can view the detailed shipping cost information during checkout.

We offer expedited shipping. You can select the expedited shipping option during checkout to ensure faster delivery.

If your order has not been shipped yet, we can help you change the shipping address. Please contact customer support as soon as possible to make the change.

Currently, we do not offer the option to choose a specific delivery time. However, we strive to ensure timely delivery of orders and provide tracking information so you can monitor your package's status. You may also contact the courier for further inquiries.

If you're not home, the courier will typically leave a pickup notice. You can arrange for redelivery or pick up the package from the courier.

Since your product is custom-made and cannot be resold, if you're not satisfied with the product, you can contact our online support. Our advisor will work with you to resolve the issue.

Custom products that have already started production cannot be returned due to customer-related issues. You can refer to our return and refund policy for more details.

Once we receive the returned item and confirm it meets the return conditions, the refund is usually processed within 1-7 business days.

Of course, if your product has quality issues, such as damage or deformity, we will offer a return or exchange service and cover the return shipping costs.

If your order has not been shipped or produced yet, you can contact our customer service to modify your order. Once shipped, we will not be able to modify the order.

If the product you received is not what you ordered, you can contact our customer service, and we will handle the return or exchange for you.

If the return is due to quality issues or order errors, we will cover the return shipping costs. If the return is for personal reasons, the return shipping cost will be borne by you.

To ensure a smooth return process, we recommend contacting our customer service team first for confirmation. We will provide return instructions and the return address.

If you lose the return slip, you can contact our customer service, and we will provide you with return instructions and assistance.

We recommend returning the product in its original packaging to ensure it is not damaged during the return shipping process.

Yes, our products come with a 90-day warranty. If any quality issues arise within the warranty period, we will provide repair or replacement services.

If your product has quality issues, please contact our after-sales service team promptly, providing your order information and a description of the problem. We will arrange repair or replacement for you.

Yes, if your product has quality issues within the warranty period (not caused by human error), we offer return, exchange, or repair services.

Our products have a long lifespan under normal usage. The exact lifespan depends on the usage environment and maintenance.

If the issue is due to quality, we will cover the shipping costs. For damage caused by the customer, the shipping costs will be borne by the customer.

If the product is out of warranty, we can still offer paid repair services. You can confirm the details and costs with our after-sales team.

Yes, we provide after-sales support for international customers. No matter where you are, we will do our best to offer a solution.

If you lose your warranty card, you can provide your purchase proof or order information, and we will offer after-sales service based on the order record.

We offer extended warranty services. You can choose the extended warranty option at the time of purchase. For details, please consult our customer service team.

Yes, our high-power laser pointers comply with international standards and are CE certified, ensuring they can pass through customs smoothly in countries such as the United States, Australia, Italy, Sweden, and the EU. You can buy with confidence, knowing your product will be safely delivered to your address.
For more details, please refer to our Laser Pointer Safety Certification.

No, it won’t. Our high-power laser pointers are legally CE certified and comply with EU and international import regulations, ensuring smooth customs clearance in various countries.please refer to our Laser Pointer Safety Certification.

Our high-power laser pointers have passed CE certification, meeting all relevant safety and quality standards. This allows them to clear customs smoothly and arrive at your address.please refer to our Laser Pointer Safety Certification.

Our high-power laser pointers comply with customs regulations in the United States, Australia, Italy, Sweden, and all EU member states, ensuring smooth delivery to your address.

Yes, we offer a 30-day price protection policy. If you find a lower price within 30 days of your purchase, Rynexs will refund the price difference, ensuring you always get the best deal.

Yes, our laser pointers are CE certified and comply with international safety standards, ensuring both your safety when using them and their compliance for customs clearance.please refer to our Laser Pointer Safety Certification.