We accept a variety of payment methods including credit and debit cards, PayPal, ApplePay, andGoogle Pay. For a complete list of accepted payment methods, please refer toour Payment Optionssection.

Your photo will automatically use the original image when uploaded. We recommend using photos
with a minimum resolution of 1080p. lf you're unsure about which type of photo meets the
requirements, you can click to view our photo quidelines.

Yes, you can cancel your order. However, since your product is a custom item and cannot be resold, we have the following cancellation policy:

• If you cancel within 2 hours of placing the order, you will receive a full refund.
• After 2 hours, a non-refundable deposit of 20% of the total price will be charged to secure your spot on the waiting list. This means you will only receive an 80% refund.
• If any work has already started, we will refund 50% of the total price.

Completed orders cannot be canceled.

For more details, you can view our refund policy. We appreciate your understanding.

Yes, all our products are customizable. You can upload your photos, choose design styles, and customize the size and background color according to your needs. If you require special customizations beyond the templates, feel free to contact our customer service team for assistance.

Generally, the production time for custom products is 3-5 business days. The exact time may vary depending on the complexity of the order and customization requirements.

Yes, you can modify the design before confirming the order. If you are not satisfied with the live preview, you can make adjustments anytime.

Once your custom order is confirmed, we will notify you via email or SMS, and the production is usually completed within 96 hours. Of course, you can also contact your dedicated customer support for direct inquiries.

Yes, we offer bulk customization services for orders such as wedding gifts, corporate events, or group gifts. Please contact our customer support team, and we will provide you with the relevant solutions and discounts.

Before production, we recommend designing each product individually and adding it to the cart after each design to ensure that each custom product meets your requirements. We will only start production after your confirmation.

Yes, we offer international shipping and can deliver your order to countries worldwide. Shipping costs and delivery times depend on the destination country. You can click the button to view our shipping policy for more details.

Once your order is shipped, we will provide a tracking number. You can use this number on the courier's website to track your package in real time.

For domestic orders, products are shipped from the nearest warehouse. We have warehouses in 14 countries, and delivery usually takes 7-15 business days. Since our products are carefully made and printed, international orders may take longer, depending on the destination.

If your order doesn’t arrive on time, please contact our customer service immediately. We will assist in following up and ensuring you receive your product as soon as possible.

If you receive a damaged package, please take a photo and contact our customer service as soon as possible. We will arrange a replacement or refund for you promptly.

We offer expedited shipping. You can select the expedited shipping option during checkout to ensure faster delivery.

If your order has not been shipped yet, we can help you change the shipping address. Please contact customer support as soon as possible to make the change.

Currently, we do not offer the option to choose a specific delivery time. However, we strive to ensure timely delivery of orders and provide tracking information so you can monitor your package's status. You may also contact the courier for further inquiries.

If you're not home, the courier will typically leave a pickup notice. You can arrange for redelivery or pick up the package from the courier.

Since your product is custom-made and cannot be resold, if you're not satisfied with the product, you can contact our online support. Our advisor will work with you to resolve the issue.

Custom products that have already started production cannot be returned due to customer-related issues. You can refer to our return and refund policy for more details.

Once we receive the returned item and confirm it meets the return conditions, the refund is usually processed within 1-7 business days.

Of course, if your product has quality issues, such as damage or deformity, we will offer a return or exchange service and cover the return shipping costs.

If your order has not been shipped or produced yet, you can contact our customer service to modify your order. Once shipped, we will not be able to modify the order.

If the product you received is not what you ordered, you can contact our customer service, and we will handle the return or exchange for you.

If the return is due to quality issues or order errors, we will cover the return shipping costs. If the return is for personal reasons, the return shipping cost will be borne by you.

To ensure a smooth return process, we recommend contacting our customer service team first for confirmation. We will provide return instructions and the return address.

If you lose the return slip, you can contact our customer service, and we will provide you with return instructions and assistance.

We recommend returning the product in its original packaging to ensure it is not damaged during the return shipping process.

Yes, our products come with a 90-day warranty. If any quality issues arise within the warranty period, we will provide repair or replacement services.

If your product has quality issues, please contact our after-sales service team promptly, providing your order information and a description of the problem. We will arrange repair or replacement for you.

Yes, if your product has quality issues within the warranty period (not caused by human error), we offer return, exchange, or repair services.

You can contact our customer service team through our official website, phone, or email. We will resolve your issue as quickly as possible.

Our products have a long lifespan under normal usage. The exact lifespan depends on the usage environment and maintenance.

If the issue is due to quality, we will cover the shipping costs. For damage caused by the customer, the shipping costs will be borne by the customer.

If the product is out of warranty, we can still offer paid repair services. You can confirm the details and costs with our after-sales team.

Yes, we provide after-sales support for international customers. No matter where you are, we will do our best to offer a solution.

If you lose your warranty card, you can provide your purchase proof or order information, and we will offer after-sales service based on the order record.

We offer extended warranty services. You can choose the extended warranty option at the time of purchase. For details, please consult our customer service team.