Delivery Time = Processing Time + Shipping Time

Processing Time:

We will process your order within 24 hours of receiving it and add your order number to the queue. Please note that processing times may be affected by weekends and holidays. You will receive a dispatch confirmation email once your order has been processed. Note: If you purchase multiple items, your order may be split into several packages. If you receive only one of these packages, please don’t worry and be patient.

Free Shipping and Expedited Delivery:

Please note that these time frames are approximate, and actual delivery times may vary due to shipping and customs clearance factors.

Standard Shipping Time:

Standard shipping takes approximately 7-10 business days for delivery. Please note that delays during shipping may occur and are occasionally beyond our control. Factors like customs clearance procedures and other unforeseen circumstances may impact delivery times. While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for standard shipping.

• USA: 5-10 days
• UK: 5-10 days
• Canada: 5-15 days
• Australia: 5-10 days
• Europe: 5-10 days
• Other countries: 7-15 days

Expedited Shipping Time:

Expedited shipping is available at an additional cost. This shipping option usually takes within 7 days for delivery. However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process.

• USA: 2-7 days
• UK: 2-7 days
• Canada: 2-7 days
• Australia: 2-7 days
• Europe: 4-8 days
• Other countries: 6-10 days

Priority Customization + Priority Shipping:

By choosing priority customization, your order will be placed at the front of the queue. This means that while standard orders typically take around 96 hours to complete, your order will be finished within 10-15 days. We will prioritize managing your order and keep you updated on the shipping details.

• Standard Queue: 96 hours production time
• Priority Customization: 48 hours production time

Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review each case for a possible solution.

Please Note:

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package. It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details, or failure to clear customs.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information. If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

If you have any questions, please contact our customer service at rynexs@rynexs.com or reach out via WhatsApp, and our customer service team will get back to you within 24 hours!

     

Return Policy

If you are not satisfied with RYNEXS, please contact us via email at rynexs@rynexs.com within 7 days of receiving your item. We will do our best to resolve any issues you may have. However, due to the custom nature of RYNEXS products and the time and design investment involved, we do not accept returns for any reason. Our designers provide a preview of the final product before production. If the product you receive is damaged, defective, or incorrect (not due to customer error), we offer a full refund. We do not accept refunds for personal reasons such as dislike, change of mind, or no longer needing the product.

Order Cancellation Policy

Orders can be fully canceled with a full refund if canceled within 2 hours of placing the order. After 2 hours, a non-refundable deposit of 20% of the total price will be charged to secure your place on the waiting list. This means you will receive only 80% of your payment back. Cancellations of any work in progress will be refunded at 50% of the total price. Completed orders cannot be canceled. We appreciate your understanding.

Order Change Policy

If you wish to make changes to your order, please email us as soon as possible within 24 hours of placing the order. We cannot guarantee changes after this time frame as we may have already started working on your order.

We stand behind the quality and durability of our products and are committed toensuring your satisfaction. Therefore, all products ordered from RYNEXS come witha 90-day warranty. This means that if any non-human damage occurs within 90days from the date of purchase, we will provide free repair or replacement services.Simply contact our customer service team and provide your proof of purchase anddetails of the issue. We are always here to assist you and ensure that you continueto enjoy our products for years to come. Thank you for your support and trust inRYNEXS. We believe in taking every step to make sure we don't disappoint you.

In our store, we always prioritize the security of our customers' information. We implement a range of strict measures to ensure that customers' personal information is properly protected and will not be disclosed or misused. Our website employs state-of-the-art encryption technology to ensure that your information is always protected during transmission.

In addition to ensuring the security of customers' information, we are committed to guaranteeing the reliability of customer orders. Regardless of the product you purchase, we ensure the accuracy and timeliness of orders. Our team tracks your order throughout the process to ensure that you receive your purchased items promptly and provide you with high-quality service and support throughout the entire shopping experience.

Regarding payments, we have also implemented various security measures to ensure the protection of customers' payment information. We support multiple secure payment methods and collaborate with reliable payment institutions to ensure that your payment process is secure and reliable. You can shop with confidence, without worrying about the disclosure or misuse of payment information.

In summary, we are dedicated to providing customers with a safe and reliable shopping environment, allowing you to enjoy shopping with peace of mind, without worrying about personal information security or payment issues. Thank you for choosing our store; we are committed to providing you with the highest quality service and support！